Payment FAQ
If after reviewing the following FAQs you still require assistance, please feel free to contact us.
General Information
You will receive an email with your digital payment, within 24 – 48 business hours (approximately 2 days) after the study ends.
The email will be from:
Sender: rewards@reward.tremendous.com
Subject: Curion sent you (Incentive amount)!
The email will provide you with instructions on claiming your payment. Please make sure to check your spam folder if you haven’t received your payment, prior to contacting Curion.
Should you require more information, please call (800) 291-1907.
In response to Covid-19, Curion changed its consumer payment from on-site, physical payment to digital payment. It has been nearly 2 years since we made that change, and in that time we have received lots of consumer input. We take feedback seriously at Curion, so we went to work to find a new platform that would be easier to use, have great customer support and provide more redemption options for you, our valued consumers.
No. Each time you participate, you will receive a new payment link with the incentive amount for that study. Because each card has been issued to you with a specific value and is not reloadable, multiple cards cannot be combined.
Yes. The reward link in your email expires if you do not redeem it within 5 years. Once the reward is redeemed, it’s subject to the terms of the reward option chosen by the recipient. In general, US Visa cards (both Virtual & Direct Shipped Physical) expire six months after activation. If your funds expire, please contact help@tremendous.com.
Please contact Curion at (800) 291-1907 with your panelist ID, date and time of survey, and amount you should have been paid, and we will help you resolve the issue.
If you have received a Tremendous payment and have questions, please email help@tremendous.com or call 877-319-4438 for further assistance.
Your digital rewards are not transferable. However, you may choose to have a pre-paid card sent to you and then pass that along. (Remember that they may need to be aware of the billing address you registered the card under to be able to use it.)
Yes. The reward link in your email expires if you do not redeem it within 3 years. Once the reward is redeemed, it’s subject to the terms of the reward option chosen by the recipient. In general, US Visa cards (both Virtual & Direct Shipped Physical) expire 6 months after activation. Cards are issued in the UTC time zone, so please be mindful of this. If your funds expire, please contact help@tremendous.com.
Tremendous is a trusted partner of Curion. Note that the information required to access funds Tremendous is similar to creating an account with Curion to become a Consumer.
- In the Google Pay app, at the top right, tap your profile picture or initial.
- Tap the account you want to use to add a debit or credit card.
- Swipe up from the bottom.
- Tap Add a card Debit or credit card.
- Use the camera to capture your card info or enter it manually.
- If you’re asked to verify your payment method, choose an option from the list. Learn how to verify your payment method.
- Find and enter the verification code,
- In the Wallet app, tap the Add button .
- Tap Debit or Credit Card.
- Tap Continue.
- Follow the steps on the screen to add a new card. If prompted, choose your bank or card issuer from the list or find them using the search bar.
- Verify your information with your bank or card issuer. They might ask you to provide additional information or to download an app before approving your card for use with Apple Pay.
- If you have a paired Apple Watch, you have the option to also add the card to your watch.
Curion makes its best efforts to have each consumer participate in studies for which they have qualified. Curion reserves the right to enact its “Pay and Send” policy due to situations including but not limited to, cancelled studies, product availability, etc. In these instances, consumers will receive 50% of the intended study compensation (minimum payment of $25 / maximum payment of $75) and will not be required to participate in their scheduled study. “Pay and Send” payments are processed following Curion’s standard timeline and will be delivered via email within 48-72 hours from study completion.
Using Your Card
You can easily identify your Curion payment in your inbox.
Sender email: rewards@reward.tremendous.com
Subject: Curion sent you (Incentive amount)!
Your card can be used to make online purchases, like you would use a credit card, as long as the amount authorized for the transaction does not exceed the available balance. The billing address associated with your card is the address you entered at redemption. Note that some vendors will require that you provide your billing address at point of purchase to authorize payment.
To help ensure delivery, please whitelist, or “allow” emails coming from rewards@reward.tremendous.com into your mailbox.
Remember to check your junk, spam and promotions folders, if you are expecting payment.
If it has been longer than 48 business hours since the completion of your study, please contact a Curion representative for assistance. Note that some cross-market studies may have a slightly longer processing time and could delay your payment.
Your card can be used at any merchant in the United States and District of Columbia where Visa is accepted. However, whether or not the merchant accepts prepaid cards as payment is at their discretion.
Yes. Within the payment email, you will have the option to choose a physical pre-paid card as your preferred payment. The delivery time will be approximately 1 – 3 weeks after your request is processed, and is delivered by USPS.
You must manually choose an option for each payment email you receive. Make sure to confirm your mailing address if selecting to receive a physical pre-paid card. For more information on Physical Cards, click HERE.
When your card arrives, it will come from my-card.com and it will arrive in a plain white envelope with the following return address: PO Box 780298 #62949, Wichita, KS 67278.
Once received, you will need to visit card.tremendous.com to activate your card, which can be used both in-store and online.
$0. At Curion we value you as a loyal consumer and we want to make sure your full incentive is available to you, even if you choose to have a physical card mailed to you.
Please note you will NOT be able to use a physical card:
- If a merchant attempts to authorize more than the card balance.
- For ATM withdrawals, cash back, or cash advance.
- For transactions greater that 80% of the balance when a gratuity is involved.
You will need to provide your email address, full name, and a valid home address (P.O. boxes are not allowed). You must also read and agree to the Cardholder Agreement.
The Tremendous Visa Rewards Card is subject to certain federal banking rules and regulations, which require a minimum amount of information from customers. In addition, the information you submit will be used as billing information for the card.
For best results, Tremendous recommends using Google Chrome or Safari when redeeming a payment.
If you chose a digital card – Your card does NOT need to be activated. You simply need to click through a series of links to access your card number.
If you chose a physical card – Your card will arrive in a plain, non-branded envelope from my-card.com. You will be asked to visit my-card.com to enter a 20-digit code, which is on the back of the card.
Your card has been issued to you with a specific value and is not reloadable.
Tax Information
In October 2022, Curion updated its W-9 completion policy. When your earnings reach $500, you are required to fill out a W–9 form. If earnings do not reach $600 in a given calendar year, you will NOT receive a 1099 for that year.
In October 2022, Curion updated its W-9 submission policy. When your Curion earnings reach $500, you will be notified via Tremendous and receive a pop-up message prior to accessing your reward. This message will direct you to a W-9 capture process which will require that you input your information, including your social security number. A sample W-9 will be displayed on your screen with prompts to guide you through the information you will need to complete and submit the form. If you do not reach $500 in earnings from Curion in a calendar year, no action is required. A new electronic W-9 will be required by Curion each year that you reach $500 in earnings. Note: If earnings do not reach $600 in a given calendar year, you will NOT receive a 1099 for that year.
